Training Portfolio

High quality, professional service with 25 years of experience

With experience of training across all business skills, sectors and continents, we can tailor training courses to suit your needs whether you are a large blue-chip corporation or a small to medium enterprise. There are a large number of training course overviews available to view within this section of the website or alternatively you can create your own course or ask us to come in and assess your training needs.
 

Sample Agendas

Please find detailed below some of our core programmes, if what you are looking for is not listed please let us know as we will customise and develop material accordingly
 

Sales Training Courses
 Telephone Sales *  Face to Face Selling  *  Key Account Development * Selling at a Strategic Level
 

 Management Training Courses
 Management Skills One * Management Skills Two * Management At Stategic Level * Sales Management * Business Planning * Appraisal Interviewing * Project Management * Finance for Non Financial Managers *  Coaching Skills for Managers * Developing Effective Teams * Effective Project Skills * Introduction to Management * Leadership Development * Leading through Communication * Managing Employee Performance * Strategic Change Management

Personal Development Training Courses
 Telephone Techniques * Customer Care * Credit Control * Creativity In Business * Time Mangement * Interpersonal Skills * Letter Writing *  Report Writing * Assertiveness * Personal Assertion * Recruitment and Interviewing Skills *
 Effective Time Management * Effective Decision Making and Problem Solving 

Business Skills Training Courses
 Negotiation Skills * Presentation Skills * Recruitment and Selection * Train the Trainer * Advanced Recruitment Skills
 Coaching Skills * Effective Presentation Skills * Handling Customer Complaints * Handling Difficult Customers  *  Introduction to Presentation Skills * Managing Meetings * Persuasive Writing Skills * Powerful Precis * Presentation Coaching * Recruitment and Interviewing Skills * Speaking to Groups
 

 Formal Qualifications in Management 

 The ISM Certificate in Management