Olympic Lessons
At the time of writing we are eagerly anticipating the Olympics – by the time of publication, we should be basking in the glory of well won medals, the focus of the world easing, transport links returning to normality and ever closer to financial recovery. It seems there are many lessons we can learn from our athletic colleagues.

Customer Care, Rules and Everything!
Allow me to introduce this month’s column with a recent ‘fresh’ experience of customer care. My 17 year old daughter has just passed her driving test and whilst legally entitled to drive, is still in need of practice. Recently she has been driving with one of her parents in the car effectively adopting the role of chauffeuse!

Get Early Commitment & Save the World!
It’s the end of the world apparently. Mayan prophesies include a reversal of polarity, solar storms and possibly some of those horsemen. All we need is a rash of plagues – not locusts or fire storms, but customers delaying a decision until the very last minute. Oh, wait – it has already started!